Free Size Exchanges

If the size is not correct, we offer free replacements:

• We will send you the correct size at no additional charge
• Return shipping costs are covered by LILACARAMEL
• Simply contact us within 30 days of receiving your order
• Keep the original item until your replacement is dispatched

Step-by-Step Process

1. Contact Us: Email our customer service team within 30 days of receiving your order with your order number and reason for return/exchange.

2. Return Authorization: We will review your request and provide return instructions if approved.

3. Package Your Item: Ensure the item is in its original condition with all tags attached.

4. Ship It Back: For defective items, we will provide a prepaid return label. For size exchanges, return shipping is free.

5. Processing: Once we receive your return, we will process your refund or send your replacement within 10 business days.

For any questions about returns or exchanges, please contact our customer service team:

Email: support@lilacaramel.com

Response Time: Within 24-48 hours